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How Total Quality Management works ?

9-1-2015 10-52-27

In order to succeed, TQM programs require managers to:

Assess customer requirements

  • Understand present and future customer needs
  • Design products and services that cost-effectively meet or exceed those needs

Deliver quality

  • Identify the key problem areas in the process and work on them until they approach zero-defect levels
  • Train employees to use the new processes
  • Develop effective measures of product and service quality
  • Create incentives linked to quality goals
  • Promote a zero-defect philosophy across all activities
  • Encourage management to lead by example
  • Develop feedback mechanisms to ensure continuous improvement

Companies use Total Quality Management to:

TQM improves profitability by focusing on quality improvement and addressing associated challenges within an organization. TQM can be used to:

  • Increase productivity
  • Lower scrap and rework costs
  • Improve product reliability
  • Decrease time-to-market cycles
  • Decrease customer service problems
  • Increase competitive advantage

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