How Total Quality Management works ?

In order to succeed, TQM programs require managers to:

Assess customer requirements

• Understand present and future customer needs
• Design products and services that cost-effectively meet or exceed those needs

Deliver quality

• Identify the key problem areas in the process and work on them until they approach zero-defect levels
• Train employees to use the new processes
• Develop effective measures of product and service quality
• Create incentives linked to quality goals
• Promote a zero-defect philosophy across all activities
• Encourage management to lead by example
• Develop feedback mechanisms to ensure continuous improvement

Companies use Total Quality Management to:

TQM improves profitability by focusing on quality improvement and addressing associated challenges within an organization. TQM can be used to:

• Increase productivity
• Lower scrap and rework costs
• Improve product reliability
• Decrease time-to-market cycles
• Decrease customer service problems
• Increase competitive advantage