September 6, 2015

Customer Satisfaction

Making your customers happy is another key management objective. Whether you work directly with clients regularly in a service field or you sell products in an online store, achieving a fruitful relationship with your customer is an extremely important goal for you to set as the manager. According to quality service consultant Dianne S. Ward, setting high standards for your customer service not only can act as a marketing tool, but it also can lead to incremental sales.


For example, if you take the time to work through an issue with an insurance client, you could end up selling him a bigger and better insurance package to meet your needs, which leads to better revenues for your business

September 6, 2015

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